Solutions For Managed Service Providers (MSP's) And Cloud Service Providers (CSP's)
ScaleXtreme's products are multi-tenented and ready for MSP's to use to monitor and manage their customers servers, as well as delegating access to end customers to allow them to co-manage their servers.
If you are creating your own "Amazon EC2" style public cloud to sell servers to customers (i.e. you are a "Cloud Service Provider" as well), ScaleXtreme can be instantly deployed against your VMware vCloud, CloudStack, or OpenStack system - giving you and your customers access to advanced monitoring, patch management and cloud management capabilities.
For MSP's and CSP's, ScaleXtreme offers volume discounts and has a reseller program that enables you to resell our rich monitoring, patch management and cloud management capabilities to your end customers. A CSP's provisioning system can be integrated directly into the ScaleXtreme account management systems through our rich CSP API, giving customers an integrated end-to-end experience.
Consolidate Customer Management
Build, monitor, and manage multiple customer infrastructures through a single unified interface. Create unlimited server groups, so you can instantly access and perform management activities on specific servers or across groups of servers at anytime.
Automate Tasks across Multiple Customers
Automate critical IT tasks for multiple customer systems from a single interface. Run backups, log rotations, security checks, patching, and much more. Save time and minimize errors with ScaleXtreme's powerful automation capability.
Provide Secure User Access
Managing user access to resources for multiple customer, while maintaining system security is a daunting task. ScaleXtreme's role-based access control lets you easily assign permissions based on a user's job description, across multiple customer accounts, while ensuring that access is limited to required resources only.
Instant-on Server and Application Monitoring
Make sure your customer's servers and applications are available and performing as expected. With the ability to choose from a variety of system and application metrics, set thresholds and alerts, you can manage hundreds and thousands of servers with a small team.
Customized Monitoring
Each customer has a distinct IT infrastructure and unique management requirements. ScaleXtreme lets you create your own custom metrics and monitoring dashboards so you can tailor IT performance monitoring to the specific needs of a client's IT architecture.
Manage Distributed Customer Infrastructure
Customer resources are increasingly distributed across physical, virtual, and cloud-based servers, dispersed over wide geographic areas. With ScaleXtreme you can monitor and manage with powerful automation all of your servers (physical, virtual, and cloud) regardless of their location (on-premise or in the cloud), side-by-side through a single, feature-rich interface.
Keep Customers Informed (Build Customer Confidence)
Give your customers the information they need to be sure their managed systems are performing as expected. Use our self-service cloud portal API to build customized dashboards that give your customers on-demand access to server data and detailed reports on performance alert states, security scans, automated jobs, and more.
Features To Enable MSP Deployments
Automate Administration Across Multiple Customers
Instead of managing individual servers and losing track of manual operations, ScaleXtreme gives you a powerful, automated way of managing all your customers servers through a single, unified interface. This can help you dramatically accelerate your server management while cutting down on errors.
Rich, Instant-On Server Monitoring
Make sure your customers' servers are always available with powerful server monitoring. With the ability to choose from a variety of system and application metrics (CPU, Disk, Network, Processes), set thresholds and alerts, you can manage hundreds and thousands of servers with a small team.
Manage Distributed Servers Across Multiple Customers
ScaleXtreme can help you automate servers no matter where they reside or what they are running on. Most MSP's manage servers that are scattered across multiple customer sites and firewall boundaries. ScaleXtreme's unique architecture allows the product to manage servers that are resident even behind firewalls without requiring any firewall ports to be opened or changes to be made.
Multi-Tenancy
ScaleXtreme is built as a multi-tenanted product, allowing multiple customers to be administered simultaneously. Better yet, you don't have to run our product since it is all hosted in the cloud for you.
Powerful API's To Report Customer Data and Update Dashboards
If you have a customer portal you can easily pull reports and data about individual servers or accounts for reporting on a customer dashboard. This allows you to give customers any security alerts, status, or automation jobs that you may have run on their behalf - keeping them up-to-date and giving them progress on the work you've done for them.
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